A contingent IT program stitched together from too many tools.

The Department of Information Technology at a major U.S. city government runs on-demand staff augmentation to deliver IT projects across the city, working with eight vendors under strict oversight: contracts capped at two years, hard-to-recruit skills only, urgent-need cases only. The program had started inside an in-house tool that quickly became unsupportable, moved to a requisition system that only covered part of the workflow, and then leaned on a separate timekeeping system held together by Outlook, Word, and Excel. The result was predictable: no citywide visibility, approvals slipping, invoicing backlogs, and consultants quietly going over burn on their contracts.

One configurable platform replacing every other tool.

We brought the full contingent labor lifecycle into a single source of truth and configured the platform around how the department actually hires: custom scoresheets built directly into Business Intelligence for interview standardization, role-based permissions so each stakeholder sees only what they should, automated alerts on contract expirations and funding burn, and electronic resume submission from vendors straight into the system. Timekeeping was pulled in alongside requests and approvals, so real-time burn-rate tracking finally lived in one place. The model is vendor-funded, which meant no ongoing platform cost to the department.