A decade of growth ahead, and no system to support it.

Kelsey-Seybold Clinic is one of the largest multi-specialist group practices in Greater Houston, with more than 30 locations covering 55 medical specialties, from primary care and ambulatory surgery to a nationally accredited cancer center. Founded in 1949, the organization had set its sights on significant growth over the next decade, and contingent labor was central to that plan. The problem: utilization of contingent workers had historically been low, and the HR Systems and Process Improvement team was starting close to a blank page. They needed something busy managers could pick up without training friction, something fast to implement (made even harder when the 2020 pandemic disrupted the original timeline), and a way to consolidate the wave of new invoices that 20+ vendors across 30 locations was about to produce.

We built the program around the way their managers think.

A short discovery phase set the foundation, and the platform was configured around the request and approval patterns that managers were already used to. From there, the system grew into the full contingent labor lifecycle: shortlisting candidates, coordinating interviews, and managing security and policy acknowledgments in one place. Job aids were loaded into the clinic's LMS, online sessions trained the internal team, and our consolidated billing function absorbed the vendor-side noise so the clinic's small staffing team wasn't drowning in queries about payment dates and invoices.